Welcome to the new Payor Portal Issues Tab!
Introducing a new tab designed to help you identify claims that InsideDesk could not retrieve information for, due to issues with the payor portal.
This tab brings along intuitive responses, color-coded claims, fresh icons, and recommended steps to guide you through fixing payor portal issues. Our update icon library can be found here.
![New Payor Portal Issues (2)](https://connect.insidedesk.com/hubfs/New%20Payor%20Portal%20Issues%20(2).png)
![New Payor Portal Issues - Claim Color (2)](https://connect.insidedesk.com/hubfs/New%20Payor%20Portal%20Issues%20-%20Claim%20Color%20(2).png)
![New Payor Portal Issues - Error Modal-1](https://connect.insidedesk.com/hubfs/New%20Payor%20Portal%20Issues%20-%20Error%20Modal-1.png)
![New Payor Portal Issues - Error (1)](https://connect.insidedesk.com/hubfs/New%20Payor%20Portal%20Issues%20-%20Error%20(1).png)
![New Payor Portal Issues - Error Modal (2)](https://connect.insidedesk.com/hubfs/New%20Payor%20Portal%20Issues%20-%20Error%20Modal%20(2).png)